Case Study – Transcription


A consultancy business working in the healthcare sector required urgent transcription of market research video interviews.

The interviews included heavy use of medical terminology. The client had a tight deadline to achieve, ahead of a final report being completed. The quality of some recordings were very poor. This was caused by broadband drops during the recording.

The transcription work was conducted as an Associate Virtual Assistant. I did not directly communicate with the client.

My Impact

I produced a series of accurate intelligent verbatim transcripts in British English. Omitting any redundant words or sounds and non-verbal content. During the work, I had to accommodate the poor quality of some recordings. I notated the transcript for any sections which were unintelligible or offered an educated guess.

Additionally, I built upon a supplied glossary to add additional medical terms when required.


The client’s deadline was achieved on time in full.

The Lead VA appreciated my turnaround time. Feedback on the transcriptions was positive. The client was delighted with the high-quality work and appreciative of my efforts to overcome the quality issues.

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